Frequently Asked Questions

Most Pawpicky orders are shipped from China through our fulfillment partners, including CJ Dropshipping and related logistics providers. Depending on product availability and warehouse assignment, some items may ship separately or from different fulfillment locations.

Most orders are delivered within approximately 5-15 business days after shipment. Orders usually require 1-3 business days for processing before shipment. Total delivery time may vary depending on the product, destination, carrier, customs processing, holidays, weather, and other logistics factors.

Orders are usually processed within 1-3 business days after payment is confirmed. Processing may take longer during holidays, promotional events, high order volume, inventory checks, product availability changes, or fulfillment delays.

After your order ships, we will send a shipping confirmation email with tracking details when tracking is available. Tracking information may take 24-72 hours to update after the package is handed to the carrier. You can also check your order status from the Track Order page or your customer account, if available.

Tracking may not update immediately after shipment. It can take 24-72 hours for the first tracking scan to appear. For international shipments from China, tracking may also pause temporarily during export processing, air transport, customs clearance, or local carrier handoff. If tracking has not updated for several days, contact us at support@pawpicky.com with your order number.

Shipping is calculated at checkout based on the destination, items in your order, and available carrier options.

Some orders may ship separately because items are stored in different warehouses, prepared by different fulfillment partners, or shipped separately due to product size, inventory location, or logistics requirements. If your order ships in multiple packages, you may receive more than one tracking number.

We accept major credit and debit cards, PayPal, and other payment methods shown at checkout. Payments are processed securely through our payment service providers.

Please contact us as soon as possible at support@pawpicky.com. If the order has not entered fulfillment, we will do our best to update or cancel it. Once an order has shipped or is being prepared by the fulfillment partner, it may not be possible to cancel or change it.

If you entered the wrong shipping address, contact us immediately at support@pawpicky.com. We will try to update the address if the order has not entered fulfillment. Once an order has shipped or has been submitted to the fulfillment partner, we may not be able to change the shipping address.

Please check your tracking information first. International shipments may experience delays during carrier transfer, customs processing, holidays, severe weather, or local delivery. If your package has not updated for several days, contact us at support@pawpicky.com with your order number and tracking number.

Please first check your mailbox, porch, lobby, mailroom, garage, delivery area, household members, neighbors, building staff, or front desk. Also confirm that the shipping address on your order is correct. If you still cannot find the package, contact us at support@pawpicky.com with your order number and tracking number.

Most unused items may be returned within 30 days of delivery. Items must be unused, unworn, unwashed, undamaged, and in original condition with packaging, tags, accessories, and included parts when possible. Please contact us before sending any return so we can provide the correct return instructions.

Yes, we offer exchanges when the item meets our return requirements and replacement inventory is available. For size, color, or preference exchanges, customers may be responsible for return shipping and any price difference.

Most unused pet clothing may be returned or exchanged within 30 days of delivery if it is clean, unused, unwashed, undamaged, and free from pet hair, odor, stains, or signs of wear. Please check the size chart carefully before ordering. Customers may be responsible for return shipping when the wrong size was selected.

For hygiene, safety, customization, or condition reasons, some items may not be eligible for return, including used, worn, washed, damaged, altered, opened hygiene products, final sale items, customized products, items returned without approval, or items outside the 30-day return window.

After we receive and inspect an approved return, eligible refunds are issued to the original payment method. Refund posting times depend on your bank or payment provider.

Contact support@pawpicky.com within 7 days of delivery and include your order number, a description of the issue, and clear photos of the product and packaging. We will review the case and arrange a replacement, refund, or other appropriate resolution.

Please do not send returns without approval. Return addresses may vary depending on the product, order, and warehouse assignment. Contact support@pawpicky.com first, and we will provide the correct return instructions if your return is approved.

Yes. Promotional offers may be available through our newsletter, product pages, or limited-time campaigns. Promotion terms, expiration dates, and exclusions are shown with each offer.

You can email us at support@pawpicky.com or use the Contact Us page. Our support team typically replies within 1-2 business days.